TETIANA MARKOVA
Hello! My name is Tetiana and I'm junior software developer. I studied IT for two years and specialised in .Net software development. During this time I discovered I had a big passion for coding and I haven't looked back since. I'm really existed to be involved in the interesting project with the team of like-minded people
May 2016 - present
Team Lead of Support department in Epom LTD, Kiev, Ukraine
- Manage support team of 10 persons;
- Solve issue inside support team and with other departments;
- Training of new team members;
- Cooperation with Devs, DevOps, PM and Sales departments;
- Customer support;
- Writing technical documentations, knowledge base articles and tutorials
December 2015 - May 2016
Technical Support Engineer in Epom LTD, Kiev, Ukraine
- Provide operational high-level support for the clients
- Investigate and resolve functional and technical issues
- Tracking defects/bugs and setting tasks for development team
- Participate in creating knowledge base, technical documentation
May 2015 - October 2015
Summer Practice in the Istion Club and SPA 5 Hotel*, Nea Moudania Greece
- greeting guests and providing high-quality service
- assistant in the F&B department
1 June 1995
Born in Zaporizhzhia, Ukraine
LANGUAGES
- Русский
- Українська
- English
SKILLS
- C# programming language, .NET Framework 3.5-4.5
- Strong understanding of principles and experience of use OOP
- Understanding of principles of database design and development (MS SQL);
- Experience in working with REST API;
- Understanding of web services and web applications;
- Experience in working with Web UI technologies (HTML, CSS, JavaScript);
- Experience of bug-tracking systems (Jira)
EDUCATION
June 2016 - present
Graduate “Step” Computer Academy, Kyiv, Ukraine
1 September 2012 – 30th June 2016
Bachelor's degree in political geography at Kiev Taras Shevchenko National University
1 September 2001 – 12 May 2012
Certificate of graduation at Multi-Faculty Lyceum №99 of General Education